Cancellation Rights
Cancellation Rights
You may cancel an appointment at any time for the Homecare professionals or Homecare visits by contacting us...
You may cancel an appointment at any time by contacting us at +974 66295255 / 30514320 or by sending us an email at: corporate@alafdalmedicare.qa. You accept that we are not responsible and will accept no liability for any costs, expenses, or losses that you suffer as a result of your failure to properly cancel any appointment with 48 or more hours’ notice.
You may cancel an appointment at any time for the Homecare professionals or Homecare visits by contacting us...
You may cancel an appointment at any time by contacting us at 00 974 - 66295255 / 30514320 or by sending us an email at: corporate@alafdalmedicare.qa. You accept that we are not responsible and will accept no liability for any costs, expenses, or losses that you suffer as a result of your failure to properly cancel any appointment with 48 or more hours’ notice.
You will be required to pay the appointment charge where you are at fault
In circumstances where a late arrival or missed appointment is due to your action or omission, you will not be entitled to any refund or credit of the cost of the relevant appointment and you will be required to pay the appointment charge and no refund will be given.
Disruptions
If we determine that your appointment is disrupted, we will terminate the relevant appointment and enable you to reschedule the appointment. You may be entitled to a credit or refund (at our sole discretion and subject to circumstances where we are not responsible). If we determine that the disrupted appointment occurred due to your action or omission, we will not be obliged to refund or credit the cost of the disrupted appointment.You will be required to pay the appointment charge where you are responsible .In circumstances where a late arrival or missed appointment is due to your action or omission, you will not be entitled to any refund or credit of the cost of the relevant appointment and you will be required to pay the appointment charge and no refund will be given.
Credit or Refund
Subject to the paragraph below (circumstances where we are not at liability), we will either issue a refund or issue a non-transferable credit to your account in respect of the charge for the missed appointment or disrupted appointment (as applicable).
Circumstances where we are not at fault
You understand and accept that we will not provide credits or refunds in circumstances where we are not at liability , such as in the following circumstances [which is not an exhaustive list but an indication only]
Missed Appointment or Disrupted Appointment
If we determine that a missed appointment or disrupted appointment is due to your actions or omissions and not ours.
Termination of Contract
We may end the contract between us, terminating your right to use the platform or the services, if:
- You do not make any payment to us when it is due, as required by these terms; or
- In the other circumstances set out in termination and consequences.
You must compensate us if you break the contract
If we end the contract in the situations set out in the circumstances above, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
Complaints
In the event of a complaint, please refer to our FAQs section for our relevant processes or contact us at support@alafdalmedicare.qa for further information or queries.
